[otrs] Free Fields: Selection of mutiple values possible?
tobias.luetticke at inovex.de
Wed Apr 11 09:08:18 GMT 2007
I face the following scenario regarding free fields.
OTRS serves as help desk application. I defined a Ticket Free Field listing the
companies' subsidiaries. Users create tickets as usual.
Now: A ticket may affect more than one subsidiary. Therefore, I would like to
allow the help desk technician to select all affected client sites. However,
free fields are either input fields or select boxes which in turn allow just a
single value to be picked.
Defining a free field per client site is not an option (too many) and entering
the subsidiary location each time into a text input field is rather cumbersome.
I did not find any possibility to select multiple entries. Does OTRS allow this?
Am I missing something?
Are there any other possible solutions to resolve my requirements? Did anybody
have a similar problem?
BTW, I am using the latest version 2.1.6 of OTRS.
Any help appreciated.
All generalizations are false.
More information about the otrs