[otrs] Free Fields: Selection of mutiple values possible?

[Tobias Lütticke]

Hi folks,

I face the following scenario regarding free fields.

OTRS serves as help desk application. I defined a Ticket Free Field listing the
companies' subsidiaries. Users create tickets as usual.

Now: A ticket may affect more than one subsidiary. Therefore, I would like to
allow the help desk technician to select all affected client sites. However,
free fields are either input fields or select boxes which in turn allow just a
single value to be picked.

Defining a free field per client site is not an option (too many) and entering
the subsidiary location each time into a text input field is rather cumbersome.

I did not find any possibility to select multiple entries. Does OTRS allow this?
Am I missing something?

Are there any other possible solutions to resolve my requirements? Did anybody
have a similar problem?

BTW, I am using the latest version 2.1.6 of OTRS.

Any help appreciated.

Cheers
 Tobias

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