[otrs] Free Fields: Selection of mutiple values possible?

[Alexander Scholler]

Hi Tobias,

Tobias Lütticke schrieb:
> Hi folks,
> 
> I face the following scenario regarding free fields.
> 
> OTRS serves as help desk application. I defined a Ticket Free Field listing the
> companies' subsidiaries. Users create tickets as usual.
> 
> Now: A ticket may affect more than one subsidiary. Therefore, I would like to
> allow the help desk technician to select all affected client sites. However,
> free fields are either input fields or select boxes which in turn allow just a
> single value to be picked.
> 
> Defining a free field per client site is not an option (too many) and entering
> the subsidiary location each time into a text input field is rather cumbersome.
> 
> I did not find any possibility to select multiple entries. Does OTRS allow this?
> Am I missing something?

I don't think there is a solution for your requirement out of the box.
The only approach I think of is to write a javascript-code for one
ticket-freetext-field.
When clicking on a new link beside the freetext-value-field (which is a
string-field), a page would open with a multiple-selection-box. The
selection are taken over in the freetext-field by confirming/closing the
page through javascript.

This machanismn would be similiar to the customer-addressbox.
> 
> Are there any other possible solutions to resolve my requirements? Did anybody
> have a similar problem?
> 
> BTW, I am using the latest version 2.1.6 of OTRS.
> 
> Any help appreciated.
> 
> Cheers
>  Tobias

Bye, Alex