[otrs] change standart subject of ticket
teebot at gsmserver.com
teebot at gsmserver.com
Wed Apr 11 16:29:04 GMT 2007
Hello all.
I would like to ask for your assistance in changing standard subject.
Now ticket subject looks like - "[Ticket#2007041110000842] test subject"
and I want to change it to following "My COMPANY - date -
Ticket#2007041110000842 - test subject"
Is this possible?
I have tried to search information in Appendix B. Config Referenzliste,
but didn't find anything useful.
Will appreciate your help.
With kindest regards,
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