[otrs] New ticket notification informations

[Kevin Stevenard]

Hello,
I'm a new user of OTRS, it's really flexible and it feets perfectly to
my needs, I have only one problem, I don't know if it's a mistake from
me or if i want a function which doesn't exist.
I have selected all queue as my custom queue and had selected yes to
receive notification on new ticket. but i don't receive any mail when
tickets are created under the webpage and i receive mail when requests
are sent by mail.
did i forgot something?

I'm running OTRS 2.1.6 version, on debian testing and i'm using
sendmail to send notification

Thank you