[otrs] Data compressing

[Andy Lubel]

Does this link help?  Its for gentoo but talks about setting locales, maybe
playing with this setting will fix the fs storage:

http://www.gentoo.org/doc/en/guide-localization.xml

-Andy

On 4/11/07 1:44 PM, "Tom" <chotom at o2.pl> wrote:

>> Hi Tom
> 
>>> On Tue, Apr 10, 2007 at 04:22:15PM +0200, Tom wrote:
>>> Is data inserted to OTRS's database compressed?
> 
>> No.
> 
>>> Which storage module is better to use ArticleStorageFS or
>>> ArticleStorageDB?
> 
>> That depends on your needs :). If you have to process many attachments
>> I'd use the FS module. But setting up the DB module is easier because
>> you don not have to care about filesystem permissions.
> 
> But If I would like to use FS module there is problem with encoding.
> I write about this problem here:
> http://lists.otrs.org/pipermail/otrs/2007-April/018279.html
> and here I pasted whole description:
> 
> There are problems with viewing email's body written in attachments as html
> and plain text when StorageModule->ArticleStorageFS.
> When I set StorageModule=ArticleStorageFS then when I send email to OTRS in
> plain text and HTML like it can be done by
> Thunderbird Mozilla, then when I open this ticket under OTRS I have email
> body shown also as attachments (plain text, html).
> Problem is when for example send to OTRS email is ISO-8859-2 encoded and
> when I'm opening this attachments in new window
> then there are no polish characters visible (ZZCLÓASe). There is no such
> problem when as StorageModule is set ArticleStorageDB.
> What is the Problem? I have in /etc/enviroment LANG="en_US.UTF-8"  and in
> /etc/locale.gen en_US.UTF-8 UTF-8 in the first row .
> 
> 
> System is Debian.
> 
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