[otrs] Making a response hierarchy

[Peter van Beugen]

Use the top 1- as pre-canned responses and the rest in the FAQ module

 

Regards, 

Peter

 

 

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Tabitha
Stang
Verzonden: donderdag 12 april 2007 9:49
Aan: 'User questions and discussions about OTRS.org'
Onderwerp: [otrs] Making a response hierarchy

 

Hi,

 

Is it possible to somehow group pre-canned responses in a tree
structure?  We have probably 30 responses already and plan to add more
in the future.  

 

It would be great if we could group them by type of response, such as
"delivery related", "payment related", "technical questions", etc.  

 

Has anyone found a solution for this?

 

Thanks!

Tabitha

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