[otrs] Data compressing

[Tom]

I will chcek this precisely toomorow but as I wrote
It seems to be OTRS charset encoding converting problem
or dont know what. When StorageModule->ArticleStorageFS
and I send email encoded in ISO8859-2 to OTRS then attachments
with body of that email are not fully readable. When 
StorageModule->ArticleStorageDB
there is no problem. When StorageModule->ArticleStorageFS those attachments 
are
wrote to the disk but now I dont know in which encoding? In encoding they 
were sent or
they are converted to UTF-8 when I have default charset =UTF-8 in OTRS ?

When I create new file with Vi or MC under console with polish characters 
and afterthat
I open them under firefox or IE everything is fine and encoding is UTF-8. So 
I have
set locales to UTF-8.

----- Original Message ----- 
From: "Andy Lubel" <andy.lubel at gtsi.com>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Wednesday, April 11, 2007 8:42 PM
Subject: Re: [otrs] Data compressing


Does this link help?  Its for gentoo but talks about setting locales, maybe
playing with this setting will fix the fs storage:

http://www.gentoo.org/doc/en/guide-localization.xml

-Andy

On 4/11/07 1:44 PM, "Tom" <chotom at o2.pl> wrote:

>> Hi Tom
>
>>> On Tue, Apr 10, 2007 at 04:22:15PM +0200, Tom wrote:
>>> Is data inserted to OTRS's database compressed?
>
>> No.
>
>>> Which storage module is better to use ArticleStorageFS or
>>> ArticleStorageDB?
>
>> That depends on your needs :). If you have to process many attachments
>> I'd use the FS module. But setting up the DB module is easier because
>> you don not have to care about filesystem permissions.
>
> But If I would like to use FS module there is problem with encoding.
> I write about this problem here:
> http://lists.otrs.org/pipermail/otrs/2007-April/018279.html
> and here I pasted whole description:
>
> There are problems with viewing email's body written in attachments as 
> html
> and plain text when StorageModule->ArticleStorageFS.
> When I set StorageModule=ArticleStorageFS then when I send email to OTRS 
> in
> plain text and HTML like it can be done by
> Thunderbird Mozilla, then when I open this ticket under OTRS I have email
> body shown also as attachments (plain text, html).
> Problem is when for example send to OTRS email is ISO-8859-2 encoded and
> when I'm opening this attachments in new window
> then there are no polish characters visible (ZZCLÓASe). There is no such
> problem when as StorageModule is set ArticleStorageDB.
> What is the Problem? I have in /etc/enviroment LANG="en_US.UTF-8"  and in
> /etc/locale.gen en_US.UTF-8 UTF-8 in the first row .
>
>
> System is Debian.
>
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