[otrs] e-mail responses from agents?

[Chris Watt]

Hi Jo,

Have you checked the SMTP settings in OTRS?  If you go to SysConfig
and type SMTP into th search field, it will bring up the SendMail
module.  In there you can choose either SMTP or Sndmail to send all
replies.  The other settings are as normal for your SMTP server if you
chose to use them.  Don't forget to check the box next to user name
and password if you need them to authenticate!

~Chris


On 4/13/07, Jo Rhett <jrhett at svcolo.com> wrote:
> I'm really not trying to be dense.  I've spent two days searching for
> these answers before mailing the list.
>
> I need the agents to be able to reply to the ticket using just e-
> mail.  Right now this does work, but the reply doesn't get sent to
> the customer.
>
> --
> Jo Rhett
> senior geek
>
> Silicon Valley Colocation
> Support Phone: 408-400-0550
>
>
>
>
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