[otrs] e-mail responses from agents?

[Christian Schoepplein]

On Thu, Apr 12, 2007 at 03:36:46PM -0700, Jo Rhett wrote:
>I'm really not trying to be dense.  I've spent two days searching for  
>these answers before mailing the list.

Think about a support contract with ((otrs)), so you get help much 
faster and do not have to search that long :):

    http://www.otrs.com/en/support/

>I need the agents to be able to reply to the ticket using just e- 
>mail.  Right now this does work, but the reply doesn't get sent to  
>the customer.

Check your mail settings of OTRS please. If you are using Windows, you 
have to change the mail settings to use the SMTP module and in most 
cases you also have to authenticate to your mail server. Please see the 
docu for this issue.

>Jo Rhett

-- Christian

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           Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
           http://www.otrs.com/ :: Communication with success!

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