[otrs] documentation of escalation?

[Jo Rhett]

Christian Schoepplein wrote:
>> 2. How can we enable e-mail notification of escalation without  
>> modifying the source code in a way which will be overwritten during  
>> an upgrade?
> 
> RTFM :):
> 
> http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-tickets

Hm.  Let's see, that page clearly describes how to EDIT THE CODE IN A 
WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE.

Want to read my question and try again?

-- 
Jo Rhett
senior geek
Silicon Valley Colocation