[otrs] e-mail responses from agents?

[Jo Rhett]

Nils Breunese (Lemonbit) wrote:
> You'd have to send the message through OTRS somehow as OTRS would have 
> to check whether the person sending the message really is an agent and 
> owns the ticket, etc.

Of course.

> I'm pretty sure this is not currently possible 
> with OTRS (someone correct me if I'm wrong) and I wonder if it is 
> feasible at all.

Eh?  Request handled this just fine, and it was written in perl 4!  I 
updated it to perl5, and people are still using that.  RT handles it 
just fine.  It's absolutely feasible...

Anyway, it seems clear that OTRS isn't the appropriate place to focus my 
efforts.  Obviously I could do the work to hack it into place, but there 
appear to be so many issues with hard-coded "single line of thought" in 
the ticket management system that I'm going to just duck this one.

Thanks for the responses.

-- 
Jo Rhett
senior geek
Silicon Valley Colocation