[otrs] Customisation

[LQ Marshall]

Chris,

> Are there any guides for customisation when it comes to 
> adding new fields?  I want to add some fields like Phone 
> Number and so on to the customer addition form in the Agent 
> view (the bit where they can add a new customer).  I want to 
> be able to set it up so it is easy to get the customers phone 
> number when you go into phone call mode.

The answer to your question may be found here ...
http://doc.otrs.org/2.1/en/html/c1463.html#customer-data 

Don't know about your second question.  Hopefuly there are more
knowledgeable users out there who will help.

-->LQ