[otrs] documentation of escalation?

[Christian Schoepplein]

On Mo, Apr 16, 2007 at 12:10:19 -0700, Jo Rhett wrote:
>Christian Schoepplein wrote:
>>>2. How can we enable e-mail notification of escalation without  
>>>modifying the source code in a way which will be overwritten during  
>>>an upgrade?
>>
>>RTFM :):
>>
>>http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-tickets
>
>Hm.  Let's see, that page clearly describes how to EDIT THE CODE IN A 
>WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE.
>
>Want to read my question and try again?

Kernel/Config/GenericAgent.pm is a config file, it won't be overwritten 
when a system is updated correctly .

>Jo Rhett

-- Christian

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