[otrs] Customer user backend - LDAP

[Paul Dulaba]

I'm running OTRS 2.1.7 on a SLES 10 installation.

I have LDAP authenitcation to eDirectory for Agent login, but I can't
get the Customer user backend to work.

I can run a trace on the LDAP server, and when I go to Customer and do
a search, the request goes out, and the LDAP server responds, but OTRS
doesn't display the results. There are no errors in the log either.
There is no username/password required to bind to the LDAP server.

Also of note. If I try to add a user manually, and the user exists in
LDAP, I see another request go out, and then I get the error saying
that the user already exists. So it seems like it is almost
working......but something is missing.

Here is the Config.pm section:

 $Self->{CustomerUser} = {
        Name => 'CS_JUST LDAP',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            # ldap host
            Host => '192.168.0.1',
            # ldap base dn
            BaseDN => ' ',
            # search scope (one|sub)
            SSCOPE => 'sub',
            # in case you want to add always one filter to each ldap query, use
            # this option. e. g. AlwaysFilter => '(mail=*)' or
AlwaysFilter => '(objectclass=user)'
            AlwaysFilter => '',
            # if your frontend is e. g. iso-8859-1 and the charset of your
            # ldap server is utf-8, use this options (if not, ignore it)
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-1',
            # Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
                sizelimit => 0,   # disabling it
            },
        },
 # customer uniq id
        CustomerKey => 'uid',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 1000,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenName', 'sn'],
        # show now own tickets in customer panel, CompanyTickets
        CustomerUserExcludePrimaryCustomerID => 0,
        # add a ldap filter for valid users (expert setting)
#       CustomerUserValidFilter => '(!(description=gesperrt))',
        # admin can't change customer preferences
        AdminSetPreferences => 0,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
            #[ 'UserSalutation', 'Title',      'title',           1,
0, 'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenName',       1, 1,
'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1,
'var', '', 0 ],
            [ 'UserLogin',      'Username',   'uid',             1, 1,
'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,
'var', '', 0 ],
            #[ 'UserCustomerIDs', 'CustomerIDs',
'second_customer_ids', 1, 0, 'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0,
'var', '', 0 ],
            #[ 'UserAddress',    'Address',    'postaladdress',   1,
0, 'var', '', 0 ],
            #[ 'UserComment',    'Comment',    'description',     1,
0, 'var', '', 0 ],
        ],
    };