[otrs] "No permission" when accessing ticket

[Spencer Eccleston]

Hi,
 
We have recently installed OTRS v2.1.4 on a Solaris 10 x86 System and
are expericencing a problem when attempting to access a new ticket
throught the web interface. When an email is received by OTRS it
successfully generates and sends the "new notification ticket" email to
all agents but the ticket is not viewable via the web interface to
either the agent or customer. If you select the link which is included
within the new notification email then the web interface simply displays
a "No Permission!" message. The ticket does not show up when you search
for it either. This only happens for about 20% of the emails OTRS
receives.
 
Any suggestions or guidance on why this happens and how to solve it
would be greatly appreciated.
 
Thanks,
Spencer.
 
WorldHQ Limited.
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