[otrs] Automatic BCC

[Laurent Minost]

BCC as it names describe it is Blind Copy Carbon, so maybe you need an
automatic CC feature but not a BCC automatic emailing ?

If so you will need to modify the code a bit to suit your need I think.

Laurent


Le mercredi 01 août 2007 à 01:10 -0700, will a écrit :

> Hi Laurent,
> 
> That's an interesting feature. But I was hoping to have the field
> automatically populated with the E-mail address, instead of doing it
> behind the scenes. This is so other people monitoring the support@
> address knows the ticket has been replied to (this is how we were
> doing it before the ticketing system, and just wanted to migrate off
> of it).
> 
> I think the easiest way is to just modify the HTML?
> 
> Thanks,
> -william
> 
> 
> On 8/1/07, Laurent Minost <lminost at denyall.com> wrote:
> >
> >  Hi William,
> >
> >  Please have a look at SysConfig : Config Options: Framework ->
> > Core::Sendmail, there is an option that could fit your need :
> >
> >  SendmailBcc:
> >  Send all outgoing email via bcc to the specified address. Please use this
> > only for backup reasons!
> >
> >  BR,
> >
> >  Laurent
> >
> >
> >  Le mardi 31 juillet 2007 à 14:39 -0700, will a écrit :
> >
> >
> > Hi.
> >
> > Is there a way to automatically BCC ticket replies to a certain address?
> >
> > Thanks,
> > -william
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070801/9ca9608d/attachment-0001.html