[otrs]Email Notifications

[Raphael Condom]

Hello,


By playing with otrs database, I broke it.
I flushed OTRS database and uninstaled and purge debian(Lenny)  package.
And now, I've this problem.
I never have it before.

Strange Any idea !!



  -----Message d'origine-----
  De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]De la part de
Munawar Zeeshan
  Envoyé : mardi 31 juillet 2007 09:32
  A : 'User questions and discussions about OTRS.org'
  Objet : RE: [otrs]Email Notifications


    I have different QUEUS assigned to different GROUPS and ultimately
GROUPS assigned to particular users. Whenever a complaint is lodged, it goes
to its particular queue and only each user can see its own queue.



    I want an email notification be sent to the agents when a new ticket
arrives into there queue



    I enabled NEW TICKET NOTIFICATION in the agent preferences but it doesn’
t generates an email on the arrival of new ticket



    I have mentioned email address for each user. If I manually sent an
email, for example like empty answer it works fine, means my mail system is
quite fine.



    Any help please ??



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