[otrs] Modifiying agent queue view

[Raphael Condom]

Thanks 

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]De la part de
Gerhard Weber
Envoye : mercredi 1 aout 2007 11:28
A : otrs at otrs.org
Objet : RE: [otrs] Modifiying agent queue view


Hi Ron,

> 1. Is there a way to modify the agent queue view to display the owner
of each ticket?

* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl
* Look for 
#          <tr  valign="top">
#            <td><b>$Text{"Owner"}:</b></td>
#            <td><div
title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
#          </tr>
* uncomment those lines (i.e. delete the '#' at the beginning of each
line

there you go.


	 
> 2. Is there a way to change the queue where the ticket is located, in
the email and phone response screens? 
You can choose the queue in the select labeled "From" (at least in my
installation.

Hope that helps, gerhard 

	 
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