[otrs]Email Notifications

[Munawar Zeeshan]

Yes, it worked

Thanks a lot Raphael

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Raphael Condom
Sent: Wednesday, August 01, 2007 2:40 PM
To: Raphael Condom; User questions and discussions about OTRS.org
Subject: RE: [otrs]Email Notifications

Hello,
 
I forget to select queue in User Preferences option.
Option "NEW TICKET NOTIFICATION" is not enough.
Do you check it ?
 
 

-----Message d'origine-----
De : Raphael Condom [mailto:raphael.condom at eloquant.com]
Envoyé : mercredi 1 aoűt 2007 11:08
Ŕ : User questions and discussions about OTRS.org
Objet : RE: [otrs]Email Notifications


Hello,
 
 
By playing with otrs database, I broke it.
I flushed OTRS database and uninstaled and purge debian(Lenny)  package.
And now, I've this problem.
I never have it before.
 
Strange Any idea !!
 
 
 

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]De la part de
Munawar Zeeshan
Envoyé : mardi 31 juillet 2007 09:32
Ŕ : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs]Email Notifications



I have different QUEUS assigned to different GROUPS and ultimately GROUPS
assigned to particular users. Whenever a complaint is lodged, it goes to its
particular queue and only each user can see its own queue.

 

I want an email notification be sent to the agents when a new ticket arrives
into there queue

 

I enabled NEW TICKET NOTIFICATION in the agent preferences but it doesn't
generates an email on the arrival of new ticket

 

I have mentioned email address for each user. If I manually sent an email,
for example like empty answer it works fine, means my mail system is quite
fine.

 

Any help please ??


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Checked by AVG Free Edition. 
Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007
11:16 PM