[otrs] merge and link states

[Nils Breunese (Lemonbit)]

pri pri wrote:

> can somebody explain the exact fuctionalities of the merge and link  
> features in otrs.

If you want to combine two tickets into one ticket you can use the  
merge function. If you want to indicate two tickets are related you  
can create a link between them (with either being the parent or  
without a parent-child relationship).

Nils Breunese.
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