[otrs] merge and link states

[Raphael Condom]

You can link a ticket to FAQ section too.

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]De la part de
Nils Breunese (Lemonbit)
Envoye : mercredi 1 aout 2007 16:06
A : User questions and discussions about OTRS.org
Objet : Re: [otrs] merge and link states


pri pri wrote:

> can somebody explain the exact fuctionalities of the merge and link  
> features in otrs.

If you want to combine two tickets into one ticket you can use the  
merge function. If you want to indicate two tickets are related you  
can create a link between them (with either being the parent or  
without a parent-child relationship).

Nils Breunese.