[otrs] Re: Ticket-ordering by pending-time

[Shawn Beasley]

Alexander Scholler schrieb:
> Hi,
> 
> I'm looking for a ticket-order in Queue-view or My-tickets-view that 
> shows all pending tickets with ascending order of pending-time left.
> 
> Is this possible (without code-modification)? I don't think so...
> 
> Bye, Alex
> 
> 
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Hello Alex,

it depends on how you look at this issue. In the personal queues (when 
the tickets are locked) then you can filter only the items that are in a 
pending status. They will then be filtered by age though and not by 
pending times.

--Shawn