[otrs] Re: Ticket-ordering by pending-time

[Alexander Scholler]

Hi Shawn,

I patched OTRS to get this feature:
http://bugs.otrs.org/show_bug.cgi?id=2096

Bye, Alex

Shawn Beasley schrieb:
> Alexander Scholler schrieb:
>> Hi,
>>
>> I'm looking for a ticket-order in Queue-view or My-tickets-view that 
>> shows all pending tickets with ascending order of pending-time left.
>>
>> Is this possible (without code-modification)? I don't think so...
>>
>> Bye, Alex
>>
>>
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> 
> Hello Alex,
> 
> it depends on how you look at this issue. In the personal queues (when 
> the tickets are locked) then you can filter only the items that are in a 
> pending status. They will then be filtered by age though and not by 
> pending times.
> 
> --Shawn