[otrs] Reject of closed tickets not properly working
Gabriele D'Andrea
gabriele.dandrea at ecohmedia.com
Thu Aug 2 12:31:04 GMT 2007
I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for
closed tickets are rejected.
Yesterday, I received a followup for a closed ticket, that wasn't rejected.
The syslog showed that entry
Aug 1 12:05:08 otrs OTRS-PM3-10[5620]:
[Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to
Ticket [2
007080110000014] created (TicketID=667, ArticleID=1566). Follow up rejected.
However the followup was in fact accepted all the same
I found an old post (dated 2004!) relating to the same problem in ver.
1.3.2, with no response
http://www.mail-archive.com/otrs@otrs.org/msg06237.html
Thanks for any help
--
Gabriele D'Andrea
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