[otrs] mail notification to queue admins on new ticket?

[Laurent Minost]

Hi,

This is configured on a per-agent basis through Preferences panel of
each agent. You will find Move/ Change state ... notifications Yes/No
drop down menus.

Best regards,

Laurent


Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit :

> Hi,
> 
> I'm new to OTRS, but I managed to configure most of the options i 
> needed, except this one : If a client opens a new ticket, I want that 
> OTRS send a mail to the admins of the concerned queue. Is it possible 
> and how do I configure it?
> 
> thx
> 
> B.
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070802/a2ba30b9/attachment.html