[otrs] mail notification to queue admins on new ticket?

[Boris Ratak]

Yes, I remember I set these options when I created my user and when I check them in my prefs, I should get a notification for almost everything for the selected queue. 
But I still don't get a thing, although my customer account that created the ticket does get the notifications, so the mail sending system is working fine.

Any idea?

B.

-------------------------

Hi,

This is configured on a per-agent basis through Preferences panel of
each agent. You will find Move/ Change state ... notifications Yes/No
drop down menus.

Best regards,

Laurent


Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit :

>/ Hi,
/>/ 
/>/ I'm new to OTRS, but I managed to configure most of the options i 
/>/ needed, except this one : If a client opens a new ticket, I want that 
/>/ OTRS send a mail to the admins of the concerned queue. Is it possible 
/>/ and how do I configure it?
/>/ 
/>/ thx
/>/ 
/>/ B.
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