[otrs] OTRS group logic

[James Gorz]

Hello,
 
     Can anyone give me a breakdown of the group permission logic for
client logins.
 
     It seems that we can give a client the same group membership as our
sysadmins, and they have access to ALL of the queues under that group.
Seems to be all or nothing. How can we give one group read only access
to certain queues, while another has read/write. It looks like there is
only one "group" option per queue.  The documentation on the site
doesn't go into much detail.
 
Thanks,
 
James G
Sr.  Systems Administrator
Cavecreek Systems Administration Team
http://www.cavecreek.net <http://www.cavecreek.net/> 
 
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