[otrs] Default value for standard fields for new ticket creation

[Smolik, Zdenek]

Hi all,

 

Is it possible in OTRS set default value for Ticket Type or Queue when
creating new ticket via Agent's user interface.

For example when I click on Phone-ticket icon I would like to have set
"Type" field to "Incident" value and "To" field to "first_level" queue.

 

Thanks in advance,

Kind Regards,

Zdenek

 

 

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