[otrs] Default value for standard fields for new ticket creation

[Laurent Minost]

Hi,

Searching the same type of functionnality for Customer Frontend when
customers create a new ticket to avoid them to choose a Queue, I want to
defaultly select 'Support' queue.
I think this is possible only with a specific developement, it seems
there is no options in OTRS to select these behaviour by default.

Not succeed to do it through modifying .dtl files at the moment, I can't
understand well how dtl blocks are working to generate html parts ...
but I think answer to your problem is same as mine : specific
development just to add a "default" keyword to the proper <input ... >
HTML directive.

If you find something, I would be interested :)

BR,

Laurent


PS : maybe this ticket would be more adaptive in [dev] mailing lists



Le vendredi 03 août 2007 à 11:21 +0200, Smolik, Zdenek a écrit :
> Hi all,
> 
>  
> 
> Is it possible in OTRS set default value for Ticket Type or Queue when
> creating new ticket via Agent’s user interface.
> 
> For example when I click on Phone-ticket icon I would like to have set
> “Type” field to “Incident” value and “To” field to “first_level”
> queue.
> 
>  
> 
> Thanks in advance,
> 
> Kind Regards,
> 
> Zdenek
> 
>  
> 
>  
> 
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070803/d28bf9dd/attachment.html