[otrs] Automatic BCC

[will]

(sorry for delay, other priorities)

Well, we're BCC'ing into a private internal address, so we don't want
the customers to see it. I found

/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl

and the variable: $QData{"Bcc"}

I'm not sure if any other part of OTRS writes to this variable. I
don't know how I can add to this variable. I tried adding it to the
HTML, but then we'll have a comma separator issue. Is there a proper
way to add an E-mail address to $QData{"Bcc"}?

Thanks
-will



On 8/1/07, Laurent Minost <lminost at denyall.com> wrote:
>
>  BCC as it names describe it is Blind Copy Carbon, so maybe you need an
> automatic CC feature but not a BCC automatic emailing ?
>
>  If so you will need to modify the code a bit to suit your need I think.
>
>  Laurent
>
>
>  Le mercredi 01 août 2007 à 01:10 -0700, will a écrit :
>  Hi Laurent,
>
> That's an interesting feature. But I was hoping to have the field
> automatically populated with the E-mail address, instead of doing it
> behind the scenes. This is so other people monitoring the support@
> address knows the ticket has been replied to (this is how we were
> doing it before the ticketing system, and just wanted to migrate off
> of it).
>
> I think the easiest way is to just modify the HTML?
>
> Thanks,
> -william
>
>
> On 8/1/07, Laurent Minost <lminost at denyall.com> wrote:
> >
> > Hi William,
> >
> > Please have a look at SysConfig : Config Options: Framework ->
> > Core::Sendmail, there is an option that could fit your need :
> >
> > SendmailBcc:
> > Send all outgoing email via bcc to the specified address. Please use this
> > only for backup reasons!
> >
> > BR,
> >
> > Laurent
> >
> >
> > Le mardi 31 juillet 2007 à 14:39 -0700, will a écrit :
> >
> >
> > Hi.
> >
> > Is there a way to automatically BCC ticket replies to a certain address?
> >
> > Thanks,
> > -william
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