[otrs] installing otrs2

[Laurent Minost]

Hi Andrew,

As a Unix Systems Analyst, don't you feel we will miss a little bit of
informations/details please ? :)
Do you have some informations through Syslog and/or OTRS logs ( I don't
know if with Etch package Syslog is the default logging method for
OTRS) ?
Did you check if OTRS database has been created automatically by
post-script package install ? Does your mysql default installation is
working properly ( do a simple test through <mysql -u root -p> from your
machine)
More basically, did you try the tarball package installation method ? or
check the INSTALL file that comes with it ( all the installation process
is listed in it) ?

Thanks by advance,

Best regards.

Laurent


Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit :
> Hi,
> 
> It seems that every time I send an email to this mailing nothing gets
> accomplished.  But I am trying to go live with otrs2 at my company,
> and can’t figure out why every time I install the package, it doesn’t
> work.  I am using Debian Etch, with OTRS2.  If I install with mysql,
> it says there is some database problem.  I have the mysql-client
> installed.  If its postgresql, it doesn’t install the user for
> administering the application.  Could someone please advise me on
> this?  I would like to go live this week.
> 
>  
> 
>  
> 
> Thanks for you help,
> 
>  
> 
> Andrew Meyer
> 
> Unix Systems Analyst
> 
> Precision Practice Management
> 
> 1300 Hampton Ave., Ste 200
> 
> 314-787-0681  x39
> 
> 314-565-0868
> 
> 
> 
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