[otrs] installing otrs2

Tue Aug 7 12:45:42 GMT 2007

I agree.
I did a manual install on Etch and the only problems I had were which perl module to install and some ldap/ad issues.

FWIW here's my perl packages, these maybe more than is needed. (`dpkg --get-selections | grep perl`)

libalgorithm-diff-perl                          install
libapache2-mod-perl2                            install
libapt-pkg-perl                                 install
libauthen-sasl-perl                             install
libcompress-zlib-perl                           install
libconvert-asn1-perl                            install
libconvert-binhex-perl                          install
libcrypt-passwdmd5-perl                         install
libdate-pcalc-perl                              install
libdbd-mysql-perl                               install
libdbi-perl                                     install
libdevel-symdump-perl                           install
libdigest-hmac-perl                             install
libdigest-sha1-perl                             install
libemail-valid-perl                             install
libgd-gd2-noxpm-perl                            install
libgd-graph-perl                                install
libgd-text-perl                                 install
libhtml-parser-perl                             install
libhtml-tagset-perl                             install
libhtml-tree-perl                               install
libio-stringy-perl                              install
liblocale-gettext-perl                          install
libmailtools-perl                               install
libmime-perl                                    install
libnet-daemon-perl                              install
libnet-dns-perl                                 install
libnet-domain-tld-perl                          install
libnet-ip-perl                                  install
libnet-ldap-perl                                install
libpdf-api2-perl                                install
libperl5.8                                      install
libplrpc-perl                                   install
libtext-charwidth-perl                          install
libtext-diff-perl                               install
libtext-iconv-perl                              install
libtext-wrapi18n-perl                           install
libtimedate-perl                                install
liburi-perl                                     install
libwww-perl                                     install
libxml-parser-perl                              install
perl                                            install
perl-base                                       install
perl-modules                                    install

Regarding 'I would like to go live this week.' from the original poster, I don't see how you can expect to go live by the end of the week, if you're having install issues.
Presumably you are going to tailor and test?   UAT ?

I'll happily help if I can, but http://catb.org/~esr/faqs/smart-questions.html 

Matthew Joyce 
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research 

________________________________

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
	Sent: Tuesday, 7 August 2007 1:59 AM
	To: User questions and discussions about OTRS.org
	Subject: Re: [otrs] installing otrs2

	Wow,

	Do a manual install.  The only issues that a normal sysadmin would have is solving the perl dependencies.  Im not sure exactly what a unix analyst is but if you cant manually install OTRS then you definitely don't want to use this long term in a production environment unless you purchase support.

	On 8/6/07 11:22 AM, "Laurent Minost" <lminost at denyall.com> wrote:

		Hi Andrew,

		As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :)
		Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ?
		Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through <mysql -u root -p> from your machine)
		More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ?

		Thanks by advance,

		Best regards.

		Laurent

		Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit : 

			Hi,

			 It seems that every time I send an email to this mailing nothing gets accomplished.  But I am trying to go live with otrs2 at my company, and can't figure out why every time I install the package, it doesn't work.  I am using Debian Etch, with OTRS2.  If I install with mysql, it says there is some database problem.  I have the mysql-client installed.  If its postgresql, it doesn't install the user for administering the application.  Could someone please advise me on this?  I would like to go live this week.

			 Thanks for you help,

			 Andrew Meyer

			 Unix Systems Analyst

			 Precision Practice Management

			 1300 Hampton Ave., Ste 200

			 314-787-0681  x39

			 314-565-0868

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	Andy Lubel
	Application Administrator / IT Department

	GTSI Corp.
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	Tel: 1.800.999.GTSI ext.2309
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