[otrs] HTML In Email Response

[Laurent Minost]

Hi,

That's for sure a thing that is missing in OTRS, for the customer's
frontend point of view and notifications/answers sent to customers it
would be a great improvement and quality value for OTRS to have HTML
support possible.
But maybe isn't it easy to implement it ?

BR,

Laurent


Le mardi 07 août 2007 à 10:29 +0300, BALAN, Daniel a écrit :
> Hi Andy,
> 
>  
> 
> Are you talking about 20k tickets/day?
> 
> After all the technology should serve us and our customers so as long
> as we need HTML in order to improve the service there should be a way
> to overcome that “balloon”.
> 
>  
> 
> Daniel
> 
>  
> 
> 
> From:otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Andy Lubel
> Sent: Monday, August 06, 2007 4:28 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] HTML In Email Response
> 
> 
> 
>  
> 
> That’s a great way to baloon your storage!
> 
> If you were like us and had 20,000+ tickets in your database then you
> may not want that kind of overhead. 
> 
> My 2c,
> 
> Andy
> 
> 
> On 8/6/07 2:56 AM, "BALAN, Daniel" <dbalan at bitdefender.com> wrote:
> 
> Hi there,
>  
> I am afraid you will have no luck.
> I am interested in the HTML option but the OTRS guys said this will
> not be available in 2.2. Maybe later.
> Please let me know if you find another solution.
>  
> Daniel
>  
> 
> From:otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Sanson, Rick
> Sent: Thursday, July 26, 2007 5:45 PM
> To: otrs
> Subject: [otrs] HTML In Email Response
> 
> Hi! 
> 
> I am trying to find a way to add HTML into email responses/text entry
> and also the ability to paste graphics into an email response or
> note? 
> 
> Thank you!
>  
> 
> 
>                                    
> ______________________________________________________________________
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> 
>  
> 
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070807/0399e8b0/attachment.html