[otrs] Customer Change Option without using Zoom

[Laurent Minost]

Hi Justin,

I think you should be able to customize/configure this through SysConfig
Frontend::Agent::Ticket::MenuModulePre.
It seems links appearing in QueueView for Tickets are defined there so
maybe you will be able to add a new one like ##470 :) or even use an
existing one such as Spam or Delete (unabled by default it seems).

Best regards,

Laurent


Le mardi 07 août 2007 à 15:01 +0100, justinjohnson at f2s.com a écrit :

> Hi All,
> 
> Is there a quick and easy way of having the customer option on queueview rather
> than having to to go zoom first?
> 
> Thanks
> 
> Justin
> 
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