[otrs] Customer Change Option without using Zoom

[Dan King]

Hi Justin,

 

One option is the method Laurent mentions. Another method would be to add your own custom field in sysconfig instead of changing how one of the defaults works. Another option is to add a custom field in sysconfig under Frontend::Agent::Ticket::MenuModulePre. The code must be added in Ticket.xml under the Kernel/Config/Files directory.

 

The second method allows you to create the functionality you need without removing any of the existing functionality that you may want for future needs.

 

If you have any questions on the code to add in Ticket.xml just send me a personal email.

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN    K2P 0B4
www.carms.ca <http://www.carms.ca> 

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________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Laurent Minost
Sent: August 7, 2007 10:45 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Customer Change Option without using Zoom

 

Hi Justin,

I think you should be able to customize/configure this through SysConfig  Frontend::Agent::Ticket::MenuModulePre.
It seems links appearing in QueueView for Tickets are defined there so maybe you will be able to add a new one like ##470 :) or even use an existing one such as Spam or Delete (unabled by default it seems).

Best regards,

Laurent


Le mardi 07 août 2007 à 15:01 +0100, justinjohnson at f2s.com a écrit : 

 
Hi All,
 
Is there a quick and easy way of having the customer option on queueview rather
than having to to go zoom first?
 
Thanks
 
Justin
 
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