[otrs] installing otrs2
Andy Lubel
andy.Lubel at gtsi.com
Tue Aug 7 11:16:50 GMT 2007
This may come in handy for OTRS folks.. Just make it into a file called (example) installed_perl_modules.pl. Since I typically install this on systems that don't have a package manager (especially for perl modules), I just use perl shell. Sometimes its good to know the completely manual way!
It will show you what perl stuff you have installed with the versions. Make sure and chmod +x it before running :)
--begin (copy below this line)--
#!/usr/bin/perl
use ExtUtils::Installed;
my $instmod = ExtUtils::Installed->new();
foreach my $module ($instmod->modules()) {
my $version = $instmod->version($module) || "???";
print "$module -- $version\n";
}
--end (copy above this line)--
HTH,
-Andy Lubel
-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Matthew Joyce
Sent: Monday, August 06, 2007 10:46 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] installing otrs2
I agree.
I did a manual install on Etch and the only problems I had were which perl module to install and some ldap/ad issues.
FWIW here's my perl packages, these maybe more than is needed. (`dpkg --get-selections | grep perl`)
libalgorithm-diff-perl install
libapache2-mod-perl2 install
libapt-pkg-perl install
libauthen-sasl-perl install
libcompress-zlib-perl install
libconvert-asn1-perl install
libconvert-binhex-perl install
libcrypt-passwdmd5-perl install
libdate-pcalc-perl install
libdbd-mysql-perl install
libdbi-perl install
libdevel-symdump-perl install
libdigest-hmac-perl install
libdigest-sha1-perl install
libemail-valid-perl install
libgd-gd2-noxpm-perl install
libgd-graph-perl install
libgd-text-perl install
libhtml-parser-perl install
libhtml-tagset-perl install
libhtml-tree-perl install
libio-stringy-perl install
liblocale-gettext-perl install
libmailtools-perl install
libmime-perl install
libnet-daemon-perl install
libnet-dns-perl install
libnet-domain-tld-perl install
libnet-ip-perl install
libnet-ldap-perl install
libpdf-api2-perl install
libperl5.8 install
libplrpc-perl install
libtext-charwidth-perl install
libtext-diff-perl install
libtext-iconv-perl install
libtext-wrapi18n-perl install
libtimedate-perl install
liburi-perl install
libwww-perl install
libxml-parser-perl install
perl install
perl-base install
perl-modules install
Regarding 'I would like to go live this week.' from the original poster, I don't see how you can expect to go live by the end of the week, if you're having install issues.
Presumably you are going to tailor and test? UAT ?
I'll happily help if I can, but http://catb.org/~esr/faqs/smart-questions.html
Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research
________________________________
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
Sent: Tuesday, 7 August 2007 1:59 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] installing otrs2
Wow,
Do a manual install. The only issues that a normal sysadmin would have is solving the perl dependencies. Im not sure exactly what a unix analyst is but if you cant manually install OTRS then you definitely don't want to use this long term in a production environment unless you purchase support.
On 8/6/07 11:22 AM, "Laurent Minost" <lminost at denyall.com> wrote:
Hi Andrew,
As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :)
Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ?
Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through <mysql -u root -p> from your machine)
More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ?
Thanks by advance,
Best regards.
Laurent
Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit :
Hi,
It seems that every time I send an email to this mailing nothing gets accomplished. But I am trying to go live with otrs2 at my company, and can't figure out why every time I install the package, it doesn't work. I am using Debian Etch, with OTRS2. If I install with mysql, it says there is some database problem. I have the mysql-client installed. If its postgresql, it doesn't install the user for administering the application. Could someone please advise me on this? I would like to go live this week.
Thanks for you help,
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681 x39
314-565-0868
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Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com
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