[otrs] HTML In Email Response

[Andy Lubel]

omg 20k a day would be insane!  we have been live for almost 1 year and
have that many in total.  our db is around 3gb and the file system
storage is around 8gb.  thats pure text + attachments.
 
HTML improves marketing messages imo, not response time or customer
service related to support requests.  im not a big fan of marketing :)
 
OTRS doesnt have (that i know of and we even have a support agreement) a
way to archive ticket data older than X months.  if they did then maybe
i wouldnt be so worried as to what this system is going to look like in
2 years.
 
Personally i like ascii art and plain text..
 ____ ____ ____ ____ 
||K |||I |||S |||S ||
||__|||__|||__|||__||
|/__\|/__\|/__\|/__\|


Maybe OTRS can provide some insight?


-Andy Lubel



 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
BALAN, Daniel
Sent: Tuesday, August 07, 2007 3:29 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] HTML In Email Response



Hi Andy,

 

Are you talking about 20k tickets/day?

After all the technology should serve us and our customers so as long as
we need HTML in order to improve the service there should be a way to
overcome that "balloon".

 

Daniel

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Andy Lubel
Sent: Monday, August 06, 2007 4:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] HTML In Email Response

 

That's a great way to baloon your storage!

If you were like us and had 20,000+ tickets in your database then you
may not want that kind of overhead. 

My 2c,

Andy


On 8/6/07 2:56 AM, "BALAN, Daniel" <dbalan at bitdefender.com> wrote:

Hi there,
 
I am afraid you will have no luck.
I am interested in the HTML option but the OTRS guys said this will not
be available in 2.2. Maybe later.
Please let me know if you find another solution.
 
Daniel
 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Sanson, Rick
Sent: Thursday, July 26, 2007 5:45 PM
To: otrs
Subject: [otrs] HTML In Email Response

Hi! 

I am trying to find a way to add HTML into email responses/text entry
and also the ability to paste graphics into an email response or note? 

Thank you! 
 

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