[otrs] Customer Change Option without using Zoom

[justinjohnson at f2s.com]

Hey Dan,

That's great - I've just made changes to our install to show customer and owner
in the queue view pages. Just saves a handy few seconds here and there! :)

Another un-related question, is, is there any way to assign tickets in bulk to a
agent rather as well as a queue? That would be a life saver too!

Thanks

Justin

Quoting Dan King <DKing at carms.ca>:

> Hi Justin,
>
>
>
> One option is the method Laurent mentions. Another method would be to add
> your own custom field in sysconfig instead of changing how one of the
> defaults works. Another option is to add a custom field in sysconfig under
> Frontend::Agent::Ticket::MenuModulePre. The code must be added in Ticket.xml
> under the Kernel/Config/Files directory.
>
>
>
> The second method allows you to create the functionality you need without
> removing any of the existing functionality that you may want for future
> needs.
>
>
>
> If you have any questions on the code to add in Ticket.xml just send me a
> personal email.
>
> Dan King
> Software Developer
> Canadian Resident Matching Service
> 613.237.0075  ext. 241
> (Toll free) 877.CARMS.42
> 171 Nepean Street, Suite 300
> Ottawa, ON, CAN    K2P 0B4
> www.carms.ca <http://www.carms.ca>
>
>
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> ________________________________
>
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Laurent Minost
> Sent: August 7, 2007 10:45 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Customer Change Option without using Zoom
>
>
>
> Hi Justin,
>
> I think you should be able to customize/configure this through SysConfig
> Frontend::Agent::Ticket::MenuModulePre.
> It seems links appearing in QueueView for Tickets are defined there so maybe
> you will be able to add a new one like ##470 :) or even use an existing one
> such as Spam or Delete (unabled by default it seems).
>
> Best regards,
>
> Laurent
>
>
> Le mardi 07 août 2007 à 15:01 +0100, justinjohnson at f2s.com a écrit :
>
>
> Hi All,
>
> Is there a quick and easy way of having the customer option on queueview
> rather
> than having to to go zoom first?
>
> Thanks
>
> Justin
>
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