[otrs] Closed Ticket Re-Opens

[Andy Lubel]

Out of office auto-replys commonly do this.. or when you send a "hi
customer, here is the answer to your issue" and you close it, then the
customer replies back "thanks" or something.
 
there are "follow up" settings in the admin --> queue area
 
HTH,
 

-Andy Lubel



 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Closed Ticket Re-Opens


Hello,
 
We have a ticket that after we close re-opens itself about 3 minutes
later.  We think it's related to an automatic email coming from the
ticket.  Anybody else seen anything like this before in OTRS?
 
Thanks
 
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI  48092
 
( Phone:+1-586-575-4525
+ mailto:david.buice at eds.com
cell: 248-249-9122
 
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