[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

[Carlos A Cardona Gomez]

Hello,

I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3.  I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version.  But nothing changed.  I still have the "You need permissions!" message.

Any other idea?



>Check your permissions on the main otrs directory and make sure that user/group have read/write and it's propagated all the way down the tree
>Jonathan Larsen
>
>Mountain West Heart Center 
>IT Dept
>it at heartslc.com
>801.270.4108

>>Hello,
>>
>>I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!.
>>I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket.
>>I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening? >
>>
>>Thanks...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
carlos.cardona at upb.edu.co <mailto:carlos.cardona at upb.edu.co> | www.upb.edu.co <http://www.upb.edu.co/> 

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Message: 4
Date: Tue, 31 Jul 2007 11:57:07 -0600
From: "Jonathan Larsen" <jon at heartslc.com>
Subject: RE: [otrs] Problem When reply a ticket after upgdrade 2.0.3
	to 2.2.1
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID:
	<65DE0B30542C844BAC3BBE1A16DB93AE0153118E at hcex.heartslc.com>
Content-Type: text/plain; charset="iso-8859-1"


 

 

Jonathan Larsen

Mountain West Heart Center 

IT Dept

it at heartslc.com

801.270.4108

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Carlos A Cardona Gomez
Sent: Tuesday, July 31, 2007 9:32 AM
To: otrs at otrs.org
Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

 

 

Hello,

 

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!.

 

I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket.

 

I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening?

 

Thanks...

 

Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación
Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA
Tel: +57(4)415 90 06 | Ext. 7411
carlos.cardona at upb.edu.co| www.upb.edu.co <http://www.upb.edu.co/> 

 

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Message: 5
Date: Tue, 31 Jul 2007 14:40:49 -0400
From: "Dan King" <DKing at carms.ca>
Subject: [otrs] Location of previous email message bodies.
To: <otrs at otrs.org>
Message-ID:
	<7DAB75BDD6C28542ACA1E47D081BB0A02D746C at carms-sbs.CaRMS.local>
Content-Type: text/plain; charset="iso-8859-1"

Hi list,

 

I really want to move the location of the previous emails message bodies so it will be located below the signature from the current email being sent to a customer.

 

Does anyone know if there is a way to do this easily?

 

Thanks for any help offered.

 

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN    K2P 0B4
www.carms.ca <http://www.carms.ca> 

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