[otrs] Closed Ticket Re-Opens

[Buice, David R]

Thank you for the reply.  I was comparing this ticket to others and
noticed it did not have a customer assigned to it.  I assigned myself as
a customer, closed the ticket, and this time the ticket stayed closed.
 
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI  48092
 
( Phone:+1-586-575-4525
+ mailto:david.buice at eds.com
cell: 248-249-9122


________________________________

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
Behalf Of Andy Lubel
	Sent: Wednesday, August 08, 2007 2:33 PM
	To: User questions and discussions about OTRS.org
	Subject: RE: [otrs] Closed Ticket Re-Opens
	
	
	Out of office auto-replys commonly do this.. or when you send a
"hi customer, here is the answer to your issue" and you close it, then
the customer replies back "thanks" or something.
	 
	there are "follow up" settings in the admin --> queue area
	 
	HTH,
	 

	-Andy Lubel
	
	

	 

________________________________

	From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
Behalf Of Buice, David R
	Sent: Wednesday, August 08, 2007 1:28 PM
	To: User questions and discussions about OTRS.org
	Subject: [otrs] Closed Ticket Re-Opens
	
	
	Hello,
	 
	We have a ticket that after we close re-opens itself about 3
minutes later.  We think it's related to an automatic email coming from
the ticket.  Anybody else seen anything like this before in OTRS?
	 
	Thanks
	 
	David Buice
	ITIL Foundations Certified
	EDS - PSIC
	7000 Chicago Road
	Warren, MI  48092
	 
	( Phone:+1-586-575-4525
	+ mailto:david.buice at eds.com
	cell: 248-249-9122
	 

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