[otrs] Backup.pl and Restore.pl errors.

Patrick Evans james.evans at dalsemi.com
Wed Aug 8 17:07:51 GMT 2007


Hi,

I searched the previously asked question and didn't see these so sorry
If these are repeats.

I inherited the OTRS at work and we are moving to different server machine.
So I'm trying to run the backup.pl and restore.pl scripts.

When I run the backup.pl script I get the following:

Backup backup//2007-08-06_15-56/Config.tar.gz ... The system cannot
Find the path specified.
Failed
Backup backup//2007-08-06_15-56/Application.tar.gz ... The system cannot
Find the path specified.

I looked at the perl script and in the if statement for the config
File it is looking for config.pm, which isn't in my Kernel/Config
Directory.  Just Defaults.pm and GuestAgent.. files.

The dump of the SQL files works and when I try to run restore.pl
On the dump I get:

Restore backup/../Config.tar.gz ...
Error: Already existing tables in the database.  A empty database
Is required for a restore.

I haven't populated the new OTRS install so I'm not sure what I 
Need to do to clear the database so I can restore the old one.

Thanks.



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