[otrs] How is FAQ used? FAQ help suggestions

[Nils Breunese (Lemonbit)]

DataForce CRM wrote:

>> ----- Original Message -----
>> From: "Shawn Beasley" <shb at otrs.com>
>> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
>> Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago
>> Subject: Re: [otrs] How is FAQ used? FAQ help suggestions
>>
>> Hi Jim
>>
>> > How can I promote a ticket answer to faq? how are you fellas using
>> > FAQ?
>>
>> You cannot do this with the FAQ. That is why you cannot find it.
>>
>> If you like we can develop this for you. Contact us at sales at otrs.com
>>
>> ((enjoy))
>>
>>  Shawn Beasley

>
> Is this a wise ass comment?
> I got a legit query and you waste my time? Why?

Why is telling you some feature is not available wasting your time? It  
is simply the truth: you apparently cannot promote ticket answers to  
FAQ articles directly at this moment.

> You stupid f_

Could you please relax and not start swearing?

Nils Breunese.

P.S.  Could you also please quote properly, so it easier to follow the  
thread and not use HTML markup in the mail you send to this list?
-------------- next part --------------
A non-text attachment was scrubbed...
Name: PGP.sig
Type: application/pgp-signature
Size: 186 bytes
Desc: This is a digitally signed message part
Url : http://lists.otrs.org/pipermail/otrs/attachments/20071202/44cd7ba7/PGP.pgp