[otrs] Customer notification on follow up

[Matas Labasauskas]

Hello,

is it possible to receive notification for Customer via e-mail (Outlook) on
follow up? In case this Customer is tracking tickets of several companies,
not only tickets created by himself. All the tickets are visible for him via
Customer interface, but to make it more convenient Customer is asking to
send e-mail if there is an answer to any of existing tickets to force him to
log in via Customer interface only for  significant reason and not to log in
many times hoping for an answer.

thank you in advance,

Matas
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