[otrs] How can admin see tickets locked by others?

[Nils Breunese (Lemonbit)]

Oleg Polovinkin wrote:

> I'm admin of OTRS. I need to periodically check for list of locked  
> tickets,
> analyse, who locked it, when. And sometimes I need to unlock some  
> locked ticket.
> Auto-unlock is not what I need, I need to have possibility to do it  
> manually.
>
> Is it possible?

You could set up some searches, butt the easiest solution is probably  
to enable the StatusView module.

http://lists.otrs.org/pipermail/otrs/2007-June/019210.html

Nils Breunese.
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