[otrs] Sending notficiations to customers only upon closing a ticket

[Gustavo Azambuja]

not, this work. the State TYPE is closed.


On Dec 6, 2007 6:51 AM, grauflut <grauflut at gmail.com> wrote:

> 2007/12/5, Gustavo Azambuja <gazambuja at gmail.com>:
> > thanks!!!!!!!
> > In version 2.2.4, the line (4192) is:
> >
> > Before:
> > if (!$Param{SendNoNotification}){
> >
> > After:
> > if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed'  ){
> >
>
> But that line will never match, will it? State names are "closed
> successful" and "closed unsuccessful", which is never "eq 'closed'"...
>
> --
> Cheers,
> Peter.
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-- 
Saludos,
Gustavo Azambuja - Linux User: 275813
http://gazambuja.ideas3.com
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