[otrs] Getting emails from a Gmail account

[kirpi at kirpi.it]

> Nils:
> You could file a bug report at http://bugs.otrs.org/ and maybe
> alternative ports will be added as an option in a future version of OTRS.

Yes, Nils, you are right.
I'm struggling since long with this problem [1]
The point is that I'm **not** a computer/email/system expert, and do
not understand anything about all this software.
In plain word, I do not know what to write when opening the bug:
retrieving emails from Gmail is a POP3 port problem? And/or also an
encryption problem? And/or what other issues are involved?
Just opening a bug writing "I'd simply retrieve emails from Gmail"
might seem a joke to the programmers.
If, instead, any other people who have in-depth knowledge of the
matter could express the whole thing in proper technical terms, maybe
the Otrs programmers could/would take it more seriously.


> Mike:
> I do it with fetchmail.
> gmail -> fetchmail -> local smtp-server -> procmail -> Postmaster.pl

All I could find about it is this
http://doc.otrs.org/2.2/en/html/x1269.html#email-receiving-fetchmail
It is far too "compact" and technical, and gives for granted that you
are a system admin. [2]
Also, it seems that such "procmail" thing runs only under Linux.
Is there any place where the process is explained in plain words: what
to do, where, how to?


Luigi


[1] You might recall a similar questions and your kind reply from last
summer, as an example.
http://lists.otrs.org/pipermail/otrs/2007-July/019517.html
I browsed the whole web, since months, but answers are lacking (or,
instead, are too technical to understand)

[2] I'm just a "poor devil" with tons of emails to answer, and
struggle to set up Otrs as a tool on my pc at work.
;-)