[otrs] Re: Getting emails from a Gmail account

[Nils Breunese (Lemonbit)]

kirpi at kirpi.it wrote:

>> Nils:
>> You could file a bug report at http://bugs.otrs.org/ and maybe
>> alternative ports will be added as an option in a future version of  
>> OTRS.
>
> Yes, Nils, you are right.
> I'm struggling since long with this problem [1]
> The point is that I'm **not** a computer/email/system expert, and do
> not understand anything about all this software.
> In plain word, I do not know what to write when opening the bug:
> retrieving emails from Gmail is a POP3 port problem? And/or also an
> encryption problem? And/or what other issues are involved?
> Just opening a bug writing "I'd simply retrieve emails from Gmail"
> might seem a joke to the programmers.
> If, instead, any other people who have in-depth knowledge of the
> matter could express the whole thing in proper technical terms, maybe
> the Otrs programmers could/would take it more seriously.

The report can be as simple as explaining you are unable to retrieve  
emails from Gmail because Gmail uses an alternative POP3 port and the  
POP3 port is not configurable in OTRS. If the devs need more details  
they'll get back to you, but I think they'll understand.

>> Mike:
>> I do it with fetchmail.
>> gmail -> fetchmail -> local smtp-server -> procmail -> Postmaster.pl
>
> All I could find about it is this
> http://doc.otrs.org/2.2/en/html/x1269.html#email-receiving-fetchmail
> It is far too "compact" and technical, and gives for granted that you
> are a system admin. [2]
> Also, it seems that such "procmail" thing runs only under Linux.
> Is there any place where the process is explained in plain words: what
> to do, where, how to?

It is my opinion that every system needs a capable system  
administrator. If your system doesn't have a capable one, then you  
might have bigger problems than not being able to fetch mail from  
Gmail. Yes, procmail is probably Linux-only (I'm not sure).

> [2] I'm just a "poor devil" with tons of emails to answer, and
> struggle to set up Otrs as a tool on my pc at work.
> ;-)

Maybe OTRS is a bit of overkill for just personal use, but I don't  
know your situation of course.

Nils Breunese.
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