[otrs] Getting emails from a Gmail account

[kirpi at kirpi.it]

> The report can be as simple as explaining you are unable to retrieve
> emails from Gmail...

Done!
http://bugs.otrs.org/show_bug.cgi?id=2569


> It is my opinion that every system
> needs a capable system administrator.

That would be in a perfect world, though...
;-)

Actually, we do not even have a "system" here: just tons of people
write to us, and we need to answer those emails, somehow.


> If your system doesn't have a capable one, then you
> might have bigger problems than not being able to fetch mail from
> Gmail.

Yes, I agree.
Here is why I'd prefer to have all the mail go first to a Gmail
account which, whatever might happen locally to my pc, will reliably
keep all data and thanks to its search functions is quite practical in
case of need. Whatever happens, we could always "downgrade" into using
Mozilla Thunderbird and the whole archive of incoming and outgoing
email would be safe inside Gmail.
Then I would simply gather the incoming mail, answer them with the
powerful features of Otrs (filters, queues, preformatted answers,...)
and silently store a copy as bcc: to Gmail again.
But connecting to Gmail, which as an example in Mozilla Thunderbird is
a matter of seconds, seems an incredibly overwhelming task on Otrs.

At the same time, it seems that such IMAP thing is even better, but
again documentation on what it is, how it works and how to use it, are
absolutely cryptic.

Luigi