[otrs] Allow Agents to close tickets without being the owner

[Maurice James Ny]

As long as the ticket is unlocked yes you can

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Stephen Loewinsohn
Sent: Friday, December 07, 2007 5:56 PM
To: otrs at otrs.org
Subject: [otrs] Allow Agents to close tickets without being the owner


We would like to allow agents to close tickets without having to first 
take ownership of them. For example, when a spam ticket comes in, we'd 
like to be able to close it in one step. Is this possible?

Thanks, -Steve
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